Daily routine
11 articles · Short, concrete write-ups on how to introduce and use the system — and what we learned about running a shop along the way.
Daily routineCounterfeit banknotes at the till: how to spot one, and what to do if you're handed a suspect note
A counterfeit banknote is rare, but if one slips through, its full value is missing from the till, and in many places nobody pays you back. We show you when the risk is higher, how to check each security feature in a few seconds, what to say to the customer if a note looks suspect, what to do if you only find out at closing, and how to train your team for it.
Daily routineConsumer protection inspections in a shop: what inspectors check, what gets fined and how to prepare
Many shopkeepers dread a consumer protection inspection, yet most of the time the same few things are checked: prices, use-by dates, labelling, complaint handling and customer information. We go through how an inspection works, what inspectors ask for, where the most common mistakes are, what a fine depends on, what to do on the day and afterwards — and we give you a printable checklist for a monthly self-check.
Daily routineShorter queues at peak time: how to speed up service in a small shop
In the morning and afternoon rush the question isn't how many customers come in, but how many walk off when they see the queue. We go through where the time goes in a single sale, what to prepare before the rush, how to set up the counter, when you need two people, and how a stopwatch and a tally sheet show whether the queue actually got shorter.
Daily routinePower cut, internet down or card machine dead: a shop contingency plan
A power cut, a dropped internet connection or a silent card machine always comes at the worst moment. This guide helps you make sure panic is not the one deciding: what to do in the first quarter of an hour, how long the fridge stays cold, how to keep selling for cash, what to check and what to throw away afterwards, and what belongs on the emergency sheet under the counter.
Daily routineShop security: cash, closing up, the evening shift and robbery
Shop security is not about heroics. It is about keeping little cash to hand, having a set routine for closing, and making sure everyone knows that in a robbery, life comes before money. Here are the till limit, skimming, the closing steps, rules for lone workers and what to do during and after a robbery.
Daily routineHACCP for a small shop: a simple system that passes inspection
HACCP is not paperwork for its own sake — it is a few points you watch every day and a record that you watched them. Here are the seven principles in counter language, a small shop's typical critical points, the temperature log and what an inspector is really looking for.
Daily routineCleanliness in the shop: a daily, weekly and monthly routine
A shop doesn't get clean because everyone is trying. It gets clean because it is written down what is due when — and because the rare jobs have a name against them, not a role.
Daily routineTaking a delivery step by step — and what the stockroom should look like
Goods receiving is one of the most expensive ten minutes in a shop: this is where you find out whether you actually got what you're paying for. And the stockroom decides whether you can find it afterwards.
Daily routineWeekly and monthly jobs: what doesn't fit into the daily routine
A daily routine works because it is short. But some things aren't needed every day, and if they never come round at all, months later you have a problem — and by then it's expensive.
Daily routineThe daily routine of a shop: opening, midday, closing
A good shop isn't good because somebody keeps everything in their head. It's good because the day starts and ends the same way — even when someone else is in.
Daily routineShift close and cash reconciliation, step by step
Opening float, cash, card, difference. Five minutes, and there's nothing to argue about the next day.
Tomorrow morning your till could already be faster.
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